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Tanzi Stretto

Delivery & Returns

Last updated: February 2026

Delivery Information

Delivery within Dhaka is ৳70 and outside Dhaka is ৳150. These charges may vary depending on the quantity, weight, and urgency of your order.

Since all our products are handmade after your order is placed, delivery times may vary. It can take up to 1–2 weeks in some cases depending on the order size and complexity.

Return Policy

Important: We do not accept returns for change of mind. Returns are only accepted if there is a genuine issue with the product itself or if a size exchange is requested under the terms below.

When Is a Return Accepted?

Returns are only accepted in the following cases:

  • The product arrived damaged or defective.
  • The product does not match what was ordered (wrong item).
  • There is a manufacturing fault or quality issue.
  • A size exchange is requested (see "Wrong Size Exchanges" below).

Wrong Size Exchanges

If you received the wrong size, the return terms depend on who made the mistake:

  • If the error was on our side (we shipped a different size than what you ordered), we will arrange a free return and replacement at no extra cost to you.
  • If the wrong size was provided by you at the time of ordering, we can remake the item in the correct size, but you will be charged 50% of the product cost to cover the remake. Return shipping is also the customer's responsibility.

Please double-check your size before confirming your order. If you are unsure, refer to our size guide or message us on WhatsApp for help.

Proof Required

All return requests must include clear photos or videos showing the issue with the product. Requests without proof will not be processed.

How to Request a Return

To request a return, contact us on WhatsApp with the following information:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos as proof.

Our team will review your request and get back to you. If approved, we will guide you on the next steps for shipping the product back.

Once we receive and inspect the returned item, we will process your refund or send a replacement.